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Jan 22, 2017 Microsoft office stopped working on my mac. I can't open excel, powerpoint, or word, I have a mac book air -Answered by a verified Mac Support Specialist We use cookies to give you the best possible experience on our website. 2020-1-16  Mac Data Recovery Designed for Mac users to provide comprehensive recovery of all lost data. Conflict between other programs and features of MS Outlook. Fix Microsoft Outlook not Responding Problem. Due to any of the above reasons your Microsoft Outlook may stop working and important emails stored in it becomes inaccessible. Users may see issues with fonts when using version 16.9 of Microsoft Word, Excel, Outlook, OneNote and Microsoft PowerPoint on macOS. Symptoms: Text appears garbled or in a different font. Fonts not appearing in font picker. STATUS: WORKAROUND. We recommend you check the installed versions of the font.

PowerPoint is an important component of Microsoft Office; it is used frequently to show other people both word information and pictures in slideshows. However, sometimes people will find their PowerPoint not responding/freezing/hanging, so they need to find ways to repair it.

Please go to the home page and get the corresponding software to help you.

PowerPoint Is Not Responding on Your Device

As a presentation program, the Microsoft PowerPoint is popular with the public. Undeniably, PowerPoint (PPT) is used frequently by people to create presentations for school/work. However, there are many users reported that their PowerPoint not responding suddenly. In view of this, I think it’s necessary to introduce some powerful solutions.

Error Messages Indicating PowerPoint Not Working

Your PowerPoint keeps crashing and gives you the following error messages.

One:

Microsoft PowerPoint is not responding.

If you restart or close the program, it will try to recover your information.

-> Restart the program

-> Close the program

-> Wait for the program to respond

Two:

Microsoft PowerPoint is not responding.

Windows is checking for a solution to the problem…

Three:

Microsoft PowerPoint has stopped working.

Windows is checking for a solution to the problem…

Four:

Microsoft PowerPoint is not responding.

Windows can check online for a solution. If you close the program, it will try to recover your information.

-> Check for a solution and close the program

-> Close the program

These are only some of the common error message you will see when finding PPT not responding.

Causes of PowerPoint Not Responding Problem

You may find your PowerPoint not responding, freezing, or hanging due to one or more of the following reasons:

1. The PowerPoint version you are using is not the latest one.
2. The PowerPoint may be currently used by another process.
3. A previously installed add-ins is interfering with PowerPoint.
4. Antivirus or other software installed on the device has conflict with the PowerPoint.
5. The computer is out of memory or the system resources are not available for PowerPoint.
6. The installation of PowerPoint is corrupted/damaged and needs to be repaired in time.

How to Fix When PowerPoint Freezes, Hangs, or Not Responding

One: Check Whether PowerPoint Is Used by another Process

Please take a look at the horizontal status bar, which is located at the bottom of your PC screen. Corresponding information will be displayed here if your PowerPoint is actually used by another process. If you start to perform any actions when PowerPoint is in use, it will stop responding. What you should do at this time is wait the task in another process to finish and then perform actions.

Two: Check the Antivirus Software

Open the antivirus software you have installed on your computer to check whether it is updated to the latest version. If not, please update it; if yes, please move on to the next step.

Then, you should go to check whether there is any integration with PowerPoint in the antivirus software you installed. If there is, please disable them all. If there isn’t, please keep on reading.

Three: Update to the Latest Version

Step one: update Microsoft Office.

1. Create a new Microsoft PowerPoint file and open it. (You can also create a Word/Excel file.)
2. Click on the File option from menu bar and then choose Account.
3. Look for the Product Information section.
4. Click Update Options under it and then click Update Now from the drop-down list.

Step two: update Windows operating system.

1. Press Start + I on the keyboard.
2. Select Update & Security.
3. Keep Windows Update selected in the left pane.
4. Click on the Check for updates button in the right pane.
5. Wait and follow the instructions to finish updating the OS.

Four: Check Add-ins for Conflict

1. Click on the Start button.
2. Type PowerPoint /safe and press OK.
3. Open a PowerPoint and select File menu.
4. Choose Options and click Add-Ins.
5. Choose COM Add-ins and click on the Go button.
6. Uncheck all the boxes in the list and click OK.
7. Restart your PowerPoint program.

In addition, you can try to fix PowerPoint not responding or PowerPoint not opening by repairing Microsoft Office as a whole.

Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Symptoms

When you try to start PowerPoint for Mac, you may receive the following error message:

Microsoft PowerPoint has encountered a problem and needs to close. We are sorry for the inconvenience.

Cause

This behavior may occur if any one of the following conditions is true:

• PowerPoint preferences are corrupted.
• Programs running in the background are interfering with PowerPoint.
• Application files are corrupted.
• A user account profile is corrupted.

Resolution

To resolve this issue, follow these steps. You may find it helpful to print this article before you continue.

Step 1: Quit all applications and close all windows

1. On the Apple menu, click Force Quit.

2. Select an application in the 'Force Quit Applications' window.

3. Click Force Quit.

4. Repeat the previous steps until you quit all active applications.

Warning

Microsoft Powerpoint Not Responding

When an application is force quit, any unsaved changes to open documents are not saved.

When you are finished, click the red button in the upper-left corner of the screen, and then go to 'Step 2.'

Step 2: Remove PowerPoint Preferences

1. Quit all Microsoft Office for Mac applications.

2. On the Go menu, click Home.

3. Open Library.

   Note

   The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

4. Open the Preferences folder.

5. Look for a file that is named com.microsoft.powerpoint.plist. If you locate the file, move it to the desktop. Start PowerPoint, and check whether the problem still occurs. If you cannot locate the file, the application is using the default preferences.

6. If the problem still occurs, quit PowerPoint, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.powerpoint.plist file to the trash.

7. Quit all Microsoft Office for Mac applications.

8. On the Go menu, click Home.

9. Open Library.

   Note

   The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

10. Open the Preferences folder.

11. Open the Microsoft folder.

12. Look for a file that is named com.microsoft.powerpoint.prefs.plist. If you locate the file, move it to the desktop. Start PowerPoint, and check whether the problem still occurs. If you do cannot locate the file, the application is using the default preferences.

13. If the problem still occurs, quit PowerPoint, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.powerpoint.prefs.plist file to the trash.

If the problem continues to occur, go to the next step.

Step 3: Perform a clean startup

For information how to 'clean start' your computer, click the following article number to view the article in the Microsoft Knowledge Base:

2398596 How to use a 'clean startup' to determine whether background programs are interfering with Office for Mac

If the problem continues to occur, go to the next step.

Step 4: Create a new user account

Powerpoint Not Responding On Mac

Sometimes, a specific user's information may become corrupted, and this may prevent installation, startup, or use of some applications. To determine whether this is the case, you can log on to the computer by using a different or new user account, and then test the application.

If the problem no longer occurs, the cause exists within the user's home folder. If you think that the user account was responsible, you can continue to troubleshoot by using the new user account.

Note

For help moving your user files to the new account, contact Apple.

If the problem continues to occur, go to the next step.

Finder Not Responding

Step 5: Use the 'Repair Disk Permissions' option

Mac Powerpoint Not Responding

You can use the Repair Disk Permissions option to troubleshoot permissions problems in Mac OS X 10.2 and later versions. If the permissions for your Microsoft software are incorrect, Office for Mac applications may start slowly or perform slowly. To use the Repair Disk Permissions option, follow these steps:

1. On the Go menu, click Utilities.
2. Start the Disk Utility program.
3. Click the primary hard disk drive for your computer.
4. Click the First Aid tab.
5. Click Repair Disk Permissions.

Note

The Disk Utility program only repairs software that is installed by Apple. This utility also repairs folders, such as the Applications folder. However, this utility does not repair software that is in your home folder.

Step 6: Remove and then reinstall Office

Wireshark Not Responding

For information about how to manually remove and then reinstall Office, see the following article:

Third-party disclaimer information

Word Not Responding

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

What To Do If Microsoft Powerpoint Is Not Responding On Mac

The information and the solution in this document represent the current view of Microsoft Corporation on these issues as of the date of publication. This solution is available through Microsoft or through a third-party provider. Microsoft does not specifically recommend any third-party provider or third-party solution that this article might describe. There might also be other third-party providers or third-party solutions that this article does not describe. Because Microsoft must respond to changing market conditions, this information should not be interpreted to be a commitment by Microsoft. Microsoft cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider.