Microsoft Error Your Account Doesn Allow Editing On A Mac

20-05-2021

Microsoft Error Your Account Doesn Allow Editing On A Mac

Is it just me, or is O365 getting flaky? Warnings of 'your account does not allow editing on a Mac', OneDrive saying 'waiting for internet connection' while.

Topics Map > Campus Services > Office 365

If you are unable to sign into Microsoft Office (or Outlook repeatedly prompts you for login, does not show any data, edit a Word/Excel/PowerPoint data file, or receive encrypted connection error) it may be due to a NetID password change, a NetID change, or corrupted account credentials. Follow some common solutions to this issue below.

Possible solutions

Option 1 - Update your software to the latest version
- Windows OS
  Run Windows Update and install the latest updates.
  Windows Office
  Follow steps to update Office.
  Mac OS
  Run Office Updates.

Option 2 - Your account was compromised and you are blocked from connecting
- Review your client protocols. If your client protocols are disabled, contact the DoIT Help Desk.

Option 3 - Reset/Remove your account credentials from within your OS
- Windows OS
  Remove/Delete all Outlook/Office records from within credential manager.
  Mac OS
  Access the keychain application and remove/delete any of the following records: Microsoft Office Identities Cache 2 | Microsoft Office Identities Settings 2 and any ADAL, Microsoft, or Office entries that are listed within the 'Name' or 'Kind' columns. Note: search for 'microsoft' and 'adal' within the keychain application and delete all returned results. Detailed steps.

Option 4 - Delete license files - MacOS only
- Remove license files on a Mac.

Option 5 - You are not authenticated into Office using your UW-Madison Office 365 account
- Confirm you are authenticated with your Office 365 account.

Option 6 - If your computer is not connected to UWNET/Campus network, use WiscVPN

Option 7 - Download and run Microsoft's Support and Recovery Assistant for Office 365
- Windows OS
  Note: Only available for Windows. This tool must be run on the affected machine.
  Download the tool here: Fix Outlook and Office 365 problems with Microsoft Support and Recovery Assistant for Office 365.

Option 8 - Delete Cached Preferences
- Mac OS
  Note: Only available for Mac OS.
  - Outlook Desktop Client
    - Delete Cached Preferences
      Quit Outlook
      Open Terminal (click the Spotlight search glass in the top right corner and type terminal).
      Type: defaults delete com.microsoft.Outlook (to delete the old preferences).
      Type: killall cfprefsd (to kill the cached prefs).
      Quit Terminal.
      Launch Outlook and check.

Option 9 - Sign out of the connected device associated with the Office email account
1. Sign into the account: https://portal.office.com/account/.
2. Select View apps & devices from within Office apps & devices module.
3. Click DEVICES and sign out of all the devices that you are singed into. This will prompt the user to authenticate via NetID login on all the devices they are connected to via their Office 365 account.

Microsoft Error Your Account Doesn't Allow Editing On A Mac File

Microsoft Error Your Account Doesn't Allow Editing On A Mac Free

Option 10 - Fully uninstall and reinstall Microsoft Office
- Uninstall Office
  Windows OS
  Review the following Microsoft documentation for instructions.
  Mac OS
  Review the following Microsoft documentation for instructions.
  Install Office
  Follow steps outlined in Office 365 - Download/Install Office 365 document.