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Apr 15, 2019  This is a different case with the new Microsoft Office 16. Whenever you save a file using the Office 16, it saves and generates a copy of it, which it stores in the cache folder prior to uploading to the web server. The cache is anything where frequently and most recently accessed files.

This article is written and maintained by Matt Philipenko, Sr Premier Field Engineer.

It's very common for users to switch devices or for an enterprise to add or change Microsoft Office 365 tenants. Another scenario is when enterprise organizations roam licenses or credentials to simplify the sign- in process. After an Office 365 user is activated, there are multiple locations that must be cleared to reset the application to a clean state.

Step 1: Remove Office 365 license for subscription -based installations

Note

If Shared Computer Activation (SCA) is enabled and running, you should not see any product keys installed when you follow this procedure. However, if you are trying to set up SCA on a computer, make sure that you first clean up any existing keys.

Microsoft Office Auto Update Mac

To remove the Office 365 license, follow these steps:

Microsoft Office Auto Update Mac Clear Cache Files On Windows Laptop

1. Run the following cscript command:

   Note

   The opss.vbs script is in the Program FilesMicrosoft OfficeOffice16 folder. If you installed the 32-bit version of Office on a 64-bit operating system, the script is in the Program Files (x86)Microsoft OfficeOffice16 folder. Before you run the 'ospp.vbs' command, you may have to change to the correct directory by using one of the following commands, based on your Office versions:

   • cd C:Program Files (x86)Microsoft OfficeOffice16
   • cd C:Program Files/Microsoft Office/Office16

   The 'ospp.vbs' command generates a report of the current licenses that are in use. The output resembles the following example:

   Note

   Microsoft office 16 mac beta 2. Collapsible panels have been added so you can customize the main view of mail and tweak the toolbar accordingly.You’ll notice that the ribbon looks like it has disappeared in Outlook for Mac.

   You might see multiple licenses in the report. However, if the output contains a 'No installed Product Keys' message after you run ospp.vbs /dstatus, you can skip 'Step 2: Remove cached identities in HKCU registry' and go to Step 3.

   https://fruitnin.netlify.app/repairing-microsoft-word-on-mac.html. Right-click the Microsoft Office product you want to repair, and from the drop-down, select Change. Note: If you have a suite such as Office 365 Home, or Office Home and Student 2013 or 2016, search for the suite name, even if it's just a particular application you want to repair such as Word or Excel. If the problem still occurs, quit Microsoft Word, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.plist file to the trash. Quit all Microsoft Office for Mac programs. On the Go menu, click Home. Open Library.

2. Note the value for Last 5 characters of installed product key.

3. Run the following command:

   For example:

   Repeat the command if it is necessary until all keys are removed.

   If the output contains a 'product key uninstall successful' message, you can close the Command Prompt window and go to Step 2.

Step 2: Remove cached identities in HKCU registry

Warning

Follow the steps in this section carefully. Serious problems can occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

In Registry Editor, locate the following registry:

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HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0CommonIdentityIdentities

Remove all the identities under the Identities registry entry.

Note

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If you have Shared Computer Licensing enabled, remove the same identities from the registry HKEY_USERSThe user's SID.

Step 3: Remove the stored credentials in Credential Manager

1. Open Control Panel > Credential Manager.

2. Remove all Windows credentials that are listed for Office16. To remove the credentials, select the drop-down arrow and then select Remove.

Clear Office File Cache Folder

For Shared Computer Licensing scenarios, you must remove the tokens and identities that are listed as follows:

AppdatalocalMicrosoftOffice16.0Licensing

Step 4: Clear persisted locations

Clear the following persisted locations:

Credential Manager

Hi,Since this forum is supporting Office for Windows, if you want to receive more information about Office for Mac, I recommend you post this problem in Office for Mac forum:The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share theirknowledge or learn from your interaction with us. Get microsoft word for mac. Thank you for your understanding.Best regards,Greta GeTechNet Community SupportIt's recommended to download and install, which is developed by Microsoft Support teams.

• AppdataRoamingMicrosoftCredentials
• AppdataLocalMicrosoftCredentials
• AppdataRoamingMicrosoftProtect
• HKEY_CURRENT_USERSoftwareMicrosoftProtected Storage System Provider

Mac Clear Cache Firefox

Office 365 activation tokens and identities

• AppdatalocalMicrosoftOffice16.0Licensing
• %localappdata%MicrosoftOfficeLicenses (Microsoft 365 Apps for enterprise version 1909 or later)
• HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0CommonIdentity
• HKEY_USERSThe user's SIDSoftwareMicrosoftOffice16.0CommonIdentity

These steps reset the activation state for Microsoft 365 Apps for enterprise. After the locations are cleared, the activation flow will represent an initial activation.

The four steps can be automated by using a script. To do this, copy the following content, save the content as a .vbs file, and then run the .vbs file.