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Apr 02, 2020 'Microsoft Outlook (Protected View) has stopped working' “The file is corrupt and cannot be opened” The prompt also asks you to try some suggestions: Check the file permissions for the document or drive. Make sure there are sufficient free memory and disk space. Open the file with the Text Recovery converter. Disclaimer: The steps given below need to be followed under supervision of a Technical Expert. If you need any assistance while following the steps, you can.
Note
Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.
Symptoms
When you try to start any Office for Mac applications (Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Entourage, or Microsoft Outlook for Mac) in Mac OS X 10.6.x (Snow Leopard), you receive the following error message:
Cause
This error occurs if the Office program was moved or duplicated.
Resolution
Step 1: Check the program path
When the error message is displayed, view the comments under 'Problem Details and System Configuration.'. Note the 'Path' that is listed in the error message, and then close the error message box. The path must be as follows:
Macintosh HDApplicationsMicrosoft Office 2008
Macintosh HDApplicationsMicrosoft Office 2011
If the path in the error message differs, you must move the application folder to its correction location. To do this, follow these steps:
- Locate the Office 2008 folder.
- Click to select the folder.
- On the Finder menu, click Edit, and then select Copy Microsoft Office 2008 or Copy Microsoft Office 2011.
- On the Finder menu, click Go, and then select Applications.
- On the Finder menu, click Edit, and then select Paste the Item.
- Start the Office program to see whether the problem is resolved.
If the problem continues to occur, there might be duplicate entries.
Step 2: Delete duplicate entries
To delete duplicate entries, follow these steps:
On the Finder menu, click File, and then click Find.
In the search box, type the program name, and then press Enter. For example, type Excel.
In the results, look for duplicate instances of the Excel icon. If there is only one icon, go to 'step 3'. If there are several Excel icons, select a duplicate icon. On the Finder menu, click File, and then select Move to Trash.
Empty the Trash.
Start the Office program. If the problem continues to occur, remove and then reinstall the Office program.
Step 3: Remove and then reinstall Office
Office 2011
To remove Office 2011, follow these steps:
- Quit all applications.
- In the Finder, click Go select Computer.
- Open your hard drive (Macintosh HD), then open the Application Folder.
- Click to select Microsoft Office 2011 drag and then drop it to the Trash.
- Reinstall Office for Mac 2011.
Office 2008
To remove Office 2008, follow these steps:
- Quits all applications.
- In the Finder, click Go, and then select Computer.
- Open Macintosh HD, then open the Applications folder.
- Open the Microsoft Office 2008 folder.
- Open the Additional Tools folder.
- Double-click the Remove Office file. The 'Remove Office' window will open.
- Click Continue.
- Follow the directions that are provided.
- Reinstall Office 2008 on your computer.
In Microsoft Outlook versions 2003 to 2019 you can get a prompt that states “Cannot open your default e-mail folders. The information store could not be opened.” If you get this message, don’t panic as it can be effortlessly resolved.
It has also been found that this issue is mainly caused by a damaged Navigation Pane settings file or corrupt PST files but it seems unlikely. It looks like a universal concern, but no one is aware of exactly why it occurs. As stated earlier, it can affect all versions of MS Outlook from 2003 to 2019.
Other reasons for the error are:
- Running Outlook in compatibility mode
- Deletion or corruption of the Outlook data file (.PST)
Procedure 1: How to repair corrupt PST file in Outlook:
The Application Microsoft Outlook 2016 Cannot Be Opened Machine
- Hold down the Windows and F key to open the search dialog box.
- Then, type “exe” in the search box displayed at the top right corner and press enter.
- Next, choose the “Local Disk: C” from the panel in the left and pick the Program files.
- After choosing the Program files, type “Scanpst.exe” in the search box.
- This helps you find the ScanPST.exe file. Open it and you’ll get a pop-up. Select OK.
- The “PST Integrity Check” setup will open. Put a check in the “Repair errors” box and select “Begin Scan”.
- Scanning will start and can take some time based on the number of files and glitches.
- Finally, close all windows as the .PST file has been repaired successfully.
Procedure 2: Outlook operating in compatibility mode:
- Switch off the compatibility mode by navigating to Local Disk: C> Program Files> Microsoft Office> Office XX> Outlook.exe.
- Then, right-click on the “Outlook.exe” file, click on “Properties”, and move to the “Compatibility” tab.
- Next, uncheck the “Run this program in compatibility mode” box.
- Finally, click on “Apply” to successfully switch off the compatibility mode.
For Outlook issues such as “Cannot open your default e-mail folders”, “corrupt PST file”, and “Outlook cannot open default email folders”, the solution is to buy a software tool such as the Stellar Repair for Outlookapplication which repairs PST files and recovers Outlook mails.
The Application Microsoft Outlook Cannot Be Opened Mac 2016
There are many useful features of Stellar Repair for Outlook software. Here is a summary of what it can do for you:
- This software scans the corrupted PST file, and repairs and recovers all mailbox items. The restored email contents are saved as a new PST file that can be imported in Outlook.
- You can save repaired mails in PDF, HTML, RTF, MSG, and EML formats.
- The software can repair password-protected and encrypted PST files.
- You get the option of saving and loading scan outcomes saved with DAT file extension.
- The application can export repaired PST file in Office 365 format (this is offered only in the Tech Version)
- Save repaired PST into DBX and MBOX (Technician Version)
- Supports Microsoft Outlook versions 2000, 2002, 2003, 2007, 2010, 2013, 2016, and 2019.
PST Repair from stellar can repair damaged and corrupted Outlook PST files. The damage may occur due to virus attack, sharing PST over the Network, large-size PST files, and other reasons. In addition, the program can retrieve emails from encrypted and password protected PSTs, and also recover deleted emails. In fact, it can recover all mailbox items including emails, tasks, notes, journals, calendars, and contacts, and restores all of them into a new PST file. This software utilizes robust algorithms to scan damaged PST files and finds recoverable data in them.
This tool helps to restore emails that you may have accidentally erased from the “Deleted Items” folder or your Inbox in Outlook. You may have purged them by mistake or lost them due to unscheduled system formatting. There’s no need to worry as Stellar Repair for Outlook restores the lost mails and attachments, and enables you to read them again.
Cannot Start Microsoft Outlook 365
Finally, Outlook PST repair software from Stellar can set right corrupted PST files of any size and extent of the damage. Thus, this platform is a cut above its competitors as it can work smoothly even with large-size PST files. After repairing the PST file, the application allows you to save the log report of the repair process in an accessible location. You can consult the saved report to review the recovery process anytime in the future.
Conclusion
The Application Microsoft Outlook 2016 Cannot Be Opened Mac High Sierra
To summarize, there is no need to worry if you get the error message “Cannot open your Default e-mail folders. The information store could not be opened” in MS Outlook. Follow the methods suggested in this blog and if that does not work for you, use the Stellar Repair for Outlook software solution to resolve the issue quickly and efficiently and access the restored email files.