Microsoft is a major technology company that sells software, electronics and computers around the world. As one of the largest companies in the world, it isn't surprising that its tech support department gets a lot of calls every day.
Why Do People Call Microsoft Tech Support?
Customers call Microsoft tech support for a range of reasons, including:
- Help with installing software or setting up equipment or a device
- Questions about how to operate software or a device
- Troubleshooting problems with Microsoft products
- Assistance with renewing software subscriptions
- Assistance with filing a warranty claim
- Referrals to authorized technicians and providers of repair services
Best Practices for Calling Microsoft Tech Support
Mar 06, 2017 Rely Outlook Tech Support Professionals to Fix Your Grave Outlook Issues!! Mac users are stuck into catch-22 situation when they are not able to fix a particular issue. For example, if they are unable to open and access outlook then what is the option left. Well, any Mac. More support options. Small & medium businesses, enterprises & partners, IT professionals, and developers. Get help with choosing a Microsoft product, or ask about a.
Microsoft prefers it when customers begin their support requests through the Microsoft website. Once on the 'Contact Us' page, you will be presented with a menu of products and services.
Click on the icon that represents your product or service category and you'll be offered a dialog box and asked to type in your problem or question. From there, you'll be given some self-help suggestions and the offer of getting in touch with Microsoft via a telephone callback or live chat.
When requesting a callback from Microsoft, be sure that you have information about your product or service handy. This information could include your order number or the serial number for your product. You should also have pen and paper available so that you can take notes during your call. These notes can be helpful if you need to escalate your case.
How Do People Feel About Their Calls to Microsoft Tech Support?
There appears to be a range of opinions on the efficacy of Microsoft tech support. In many cases, it appears as though tech support representatives are pretty good at resolving technical problems and issues. Where they sometimes fall down on the job is dealing with problems with subscriptions, billing and appropriate responses to complex customer problems.
Some customers report that their cases are simply ignored by Microsoft, which can be incredibly frustrating. Third-party consumer advocates have reported that even their efforts have failed when trying to deal with a serious breach of customer service etiquette on the part of Microsoft tech support.
What Kind of Issues Can Microsoft Tech Support Resolve?
Microsoft tech support can assist with most consumer issues, including answering questions about setting up products and services, updating products and services and operating them correctly.
In addition, tech support can run diagnostics on systems and software and let consumers know whether they are going to have to return an item or send to an authorized repair center.
Microsoft customer service can also help with issues regarding the purchase of products and services, including subscriptions to the company's software products.
What Can't Be Resolved by Phone With Microsoft Tech Support?
Some issues may require the physical return of equipment, something that can be arranged over the phone, but it will require the customer to take action either through shipping a machine to the company or bringing it to a retailer or repair center.
In situations where a customer appears to be truly confused about the operation of a product or service, Microsoft tech support may have to instruct a caller to receive personal instruction at a retailer.
What Can I Do If I Am Unhappy With My Call to Microsoft Tech Support?
If you hang up the phone after a Microsoft tech support call and feel like you didn't accomplish what you needed to, don't fret. You still have options.
First, review any notes that you took during your call. If you opted to not take notes, consider writing down what you remember from your conversation with tech support. This information can be useful when getting back in touch.
Next, call Microsoft back. Explain to the tech support representative what happened during your first call and what you'd like as a resolution in this call. This rep may be better trained or have more experience and can actually help you.
If you don't have any luck during a second call, try getting in touch via Microsoft's live chat option or through its social media accounts. The advantage of both these methods is that you'll have a transcript of the communication. If you have to take your complaint up the corporate ladder or to a third-party, this transcript can show what the tech support person did or did not say during your conversation.
Another option is to ask for help on Microsoft's customer forums. In some cases, you may be able to get a resolution to your issue by talking with others who also use the same product or service.
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This article describes some useful tools for Microsoft Outlook for Mac.
More information
Outlook Search Repair
The Outlook Search Repair tool repairs search results within Outlook.
Important
Due to some changes in macOS Mojave, this tool no longer works in 10.14 and higher. If you are on macOS Mojave (10.14), you can follow the steps below to reindex Spotlight for Outlook for Mac.
Choose Apple menu, then System Preferences, and then Spotlight.
Select the Privacy tab.
In Finder:
On the Go menu, select Go to Folder...
Copy and paste the following location into the 'Go to the folder:' dialog box and select Go:
~/Library/Group Containers/UBF8T346G9.Office/Outlook/Outlook 15 Profiles/
Drag the 'Main Profile' folder to the Privacy tab. Once added, remove the folder, and Spotlight will re-index the folder.
You must perform this step for any additional profile folders you have.
See the following article from Apple to learn more: How to rebuild the Spotlight index on your Mac.
When to use the tool
Use this tool if search results within Outlook show nothing or return older items only. For example, if you search for an email message that you already have open and that message isn't displayed in the search results.
How to use the tool
Download and open the Outlook Search Repair tool.
Follow the instructions.
Note The tool searches for duplicate installations of Outlook. If no duplicates are detected, go to step 3. If duplicates are detected, remove the duplicate Outlook installations, and then restart the system. After your system is restarted, the Outlook Search Repair tool may reopen. If it does reopen, exit and restart the tool.
Select Reindex.
Note The Outlook Search Repair tool displays a 'Reindexing, please wait' message while it works. Wait for this process to finish. This may require an hour or more, depending on the size of your Outlook profile. Outlook doesn't have to be open when the repair occurs. A spotlight search will be slower and may not finish while the index is being repaired.
Exit the Outlook Search Repair tool when you receive the following message after the repair is completed:
Done! Reindexing has completed!
OutlookResetPreferences
The Outlook Reset Preferences tool resets all Outlook preferences to their default settings.
When to use the tool
Use this tool to reset any customizations that you've made to Outlook by using the Preferences option on the Outlook menu. This tool also stores the settings for the Outlook window size and position. This tool shouldn't be needed most of the time. But it can be useful.
Note The Outlook Preferences file doesn't contain all the preferences for the application. Also, resetting Outlook preferences doesn't remove email messages or account settings.
How to use the tool
- Download and open the Outlook Reset Preferences tool.
- Click the Reset Now! button. This closes Outlook if it's open, and then resets the preferences to their default settings.
- Exit the Outlook Reset Preferences tool.
SetDefaultMailApp
Free Microsoft Outlook Tech Support
The Default Mail Application tool lets you easily make Outlook the default mail application.
When to use the tool
Use this tool if you want Outlook to open a new email message when you click a mailto: link in an email message or on a website. Selecting a mailto: link opens the default email application. Outlook isn't the default email application until you change that setting.
How to use the tool
- Download and open the Default Mail Application tool.
- In the Default Mail Application dialog box, select com.microsoft.outlook, and then click Make Default.
- Exit the Default Mail Application tool.
ResetRecentAddresses
The Reset Recent Addresses tool lets you reset recent addresses that Outlook stores. This tool deletes all recent addresses instead of you having to manually delete addresses one at a time.
Find Microsoft Outlook Tech Support For Mac Windows 10
When to use the tool
Microsoft Tech Support
When you compose an email message and add people on the To, Cc, or Bcc line, Outlook suggests names as you type characters. The list of names that Outlook uses is a combination of stored contacts, the company directory, and recent contacts. Recent contacts have an 'X' character next to each name. Without this tool, you have to click the 'X' on each contact to remove that contact from the Recent Address List. The Reset Recent Addresses tool cleans out all recent addresses at the same time.
Find Microsoft Outlook Tech Support For Mac Or Macbook Pro
How to use the tool
Install Microsoft Outlook For Mac
- Download and open the ResetRecentAddresses tool.
- Click the Reset Now! button.
- Exit the Reset Outlook Recent Addresses tool.